Cancellation

Ingenia Order Cancellation Policy

At Ingenia, we know that plans can change. That’s why we’ve made our order cancellation policy simple, clear, and customer-friendly.

Need to Cancel? Act Fast!

You have a 30-minute window from the time you place your order to cancel it—no questions asked. This gives you peace of mind in case you change your mind or realize you made a mistake.

How to Cancel Your Order

If you need to cancel within 30 minutes, simply reach out through our Contact Us page. Our Ingenia customer support team is standing by to help you cancel your order quickly and hassle-free.

What Happens After 30 Minutes?

Once the 30-minute window has passed, your order has already begun processing. At this stage, we are preparing your Ingenia personal safety alarm for shipment, and cancellation is no longer possible.

If your order has already been processed and shipped, you may still be eligible for a return under our Returns & Refunds Policy once your order arrives.

Got Questions or Need Help?

If you need further assistance, our customer service team is always ready to help. Visit our Contact Us page for any inquiries related to your order.

Thank You for Choosing Ingenia

We appreciate your trust in Ingenia for your personal safety needs. We’re committed to delivering high-quality products and excellent customer service, ensuring that you always feel secure and satisfied.