Terms and Conditions
Terms and Conditions
Welcome to Ingenia. These Terms and Conditions ("Terms") govern your use of our website and the purchase and use of our walking aids ("Products"). By accessing our website or purchasing our Products, you agree to be bound by these Terms.
1. Acceptance of Terms
By using our website or purchasing our Products, you confirm that you have read, understood, and agree to these Terms. If you do not agree, please refrain from using our services.
2. Eligibility
You must be at least 18 years old or have the consent of a parent or guardian to purchase our Products.
3. Product Use
Intended Use
Ingenia walking aids are designed to enhance mobility and provide stability for everyday use. They are not a substitute for professional medical advice, treatment, or physical therapy.
User Responsibility
Users are responsible for using the Product in accordance with all applicable laws, guidelines, and the instructions provided. Ingenia is not liable for misuse of the Product, including improper assembly, unsafe usage, or failure to follow the manufacturer’s guidelines.
4. Orders and Payment
Order Acceptance
All orders are subject to acceptance and product availability. Ingenia reserves the right to refuse or cancel any order for reasons including suspected fraud, unauthorized payment, or shipping restrictions.
Pricing
Prices are subject to change without notice. Any discounts or promotional offers are valid only for the specified period.
Payment Terms
All payments must be made at the time of purchase using the available payment options. Ingenia is not responsible for any additional fees imposed by banks or payment processors.
5. Shipping and Delivery
Shipping Times and Delays
Due to recent changes in global shipping policies, delivery from our fulfillment centers may take an additional 5 business days beyond the standard estimated time.
- Standard Delivery: 10-20 business days
- Expedited Shipping: 7-14 business days (where available)
Carrier and Customs Delays
Ingenia is not responsible for delays caused by carriers, customs clearance issues, or other unforeseen logistical disruptions.
Incorrect Address or Failed Delivery
Customers are responsible for providing accurate shipping information at checkout. If an incorrect address is provided, Ingenia is not liable for lost or undelivered packages.
6. Returns, Refunds & Chargeback Protection
Return Policy
If you are not satisfied with your purchase, you may return the Product within 30 days of receipt for a refund or exchange, provided that:
- The Product is unused and in its original packaging.
- The return request is submitted through our official return process.
- You cover the return shipping costs.
Refund Process
Refunds will be issued after the returned item has been received and inspected. Refunds are processed via the original payment method within 14 business days. If an item is defective, a replacement may be provided instead of a refund.
Chargeback Prevention Policy
To prevent fraudulent disputes, Ingenia monitors all chargebacks and reserves the right to dispute unauthorized claims. Customers agree to contact Ingenia before initiating any chargeback. If a chargeback is filed without prior contact, Ingenia reserves the right to:
- Block future purchases,
- Report fraudulent claims to financial institutions,
- Pursue legal action in cases of chargeback abuse.
7. Warranty
Limited Warranty
Ingenia offers a one-year limited warranty covering defects in materials and workmanship under normal use.
Warranty Exclusions
The warranty does not cover:
- Damage from misuse, accidents, or unauthorized modifications,
- Damage due to exposure to extreme conditions or water,
- Normal wear and tear.
How to File a Warranty Claim
To submit a warranty claim, you must provide:
- Proof of purchase (order confirmation or receipt),
- Photos or videos showing the defect,
- A detailed description of the issue.
Ingenia reserves the right to repair, replace, or refund the Product at its sole discretion.
8. Limitation of Liability
No Liability for Misuse
Ingenia is not liable for any indirect, incidental, special, or consequential damages resulting from improper use of the Product.
Maximum Liability
In all cases, Ingenia’s total liability shall not exceed the original purchase price of the Product.
9. Intellectual Property
Ownership
All content on our website—including text, images, logos, and product descriptions—is the property of Ingenia and is protected by copyright and trademark laws.
Usage Restrictions
You may not reproduce, distribute, or modify any part of our website or branding without prior written consent from Ingenia.
10. Privacy & Data Protection
How We Use Your Information
We collect personal information solely to process orders and enhance your user experience.
Data Security
Ingenia employs industry-standard security measures to protect your personal and payment information from unauthorized access.
For full details, please review our Privacy Policy.
11. Governing Law & Dispute Resolution
Jurisdiction
These Terms are governed by the laws of [Insert Jurisdiction], without regard to conflict of law principles.
Dispute Resolution
We encourage all disputes to be settled through direct communication before initiating legal action. If an agreement cannot be reached, disputes shall be resolved via binding arbitration in accordance with the applicable laws of [Insert Jurisdiction].
12. Changes to Terms
Ingenia reserves the right to modify these Terms at any time. Any updates will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of the updated Terms.
13. Contact Information
For any questions, concerns, or disputes, please contact us at:
- Email: info@ingenia.shop
- Phone: +64 275431868
- Address: 11 Pakenham St, Auckland, NZ, 1010
14. Severability
If any provision of these Terms is found to be unenforceable, the remaining sections shall remain valid and enforceable.
15. Entire Agreement
These Terms constitute the entire agreement between you and Ingenia regarding your use of our website and Products.
16. Waiver
Failure to enforce any provision of these Terms does not waive Ingenia’s right to enforce it in the future.