Refund Policy

 

Ingenia Refund Policy

Effective Date: 20.11.2024

At Ingenia, we stand behind the quality of our products and are committed to your satisfaction. If you’re not fully happy with your purchase, our hassle-free refund policy makes the process easy and transparent.

Eligibility for Refunds

We offer refunds under the following conditions:

1. Damaged or Defective Products

If your product arrives damaged or defective, contact us within 7 days of delivery. Please provide your order details and clear photos of the damage.

2. Incorrect Orders

If you receive the wrong product, notify us within 14 days of delivery. We will promptly resolve the issue.

3. Unsatisfied with Your Purchase

If you are not satisfied with your product, you may request a refund within 30 days of purchase, provided that the item is:

  • Unused
  • In its original packaging
  • Accompanied by proof of purchase

Non-Refundable Conditions

Refunds will not be granted under the following circumstances:

  • Products that have been used, damaged, or altered by the customer.
  • Products returned without prior authorization from our support team.
  • Refund requests submitted outside the applicable timeframes.
  • Shipping costs (except for cases involving damaged, defective, or incorrect orders).

How to Request a Refund

To start a refund request, email us at info@ingenia.shop with:

✔ Your order number
✔ The reason for the refund
✔ Photos (if applicable)

Once approved, we will provide the return address and instructions. Please ensure the product is shipped in its original condition and packaging.

Processing Refunds

  • Once we receive and verify the returned product, your refund will be processed within 5-7 business days.
  • Refunds will be issued to the original payment method. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

Exchanges

We do not offer direct exchanges. If you would like a replacement, please request a refund and place a new order.

Return Shipping Costs

Customers are responsible for return shipping costs, except in cases where the item is damaged, defective, or incorrect.

Contact Us

For refund requests, questions, or concerns, please reach out to our support team:

📍 Ingenia
11 Pakenham St East
City Centre, Auckland 1010
New Zealand

📧 Email: info@ingenia.shop

We’re here to help and ensure your experience with Ingenia is smooth and satisfying!