Privacy Policy
Privacy Policy
Last Updated: 21.11.2024
This Privacy Policy outlines how Ingenia ("we," "us," or "our") collects, uses, and protects the personal information of visitors and customers ("you") who interact with our website (https://www.ingenia.shop) and services. By using our website or services, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use our services.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our practices, legal requirements, or operational needs. Any updates will be posted with an updated "Last Updated" date. Please review this page regularly to stay informed.
Information We Collect
Directly from You
We collect the following information you provide directly to us:
- Contact information: Name, email address, phone number, and shipping address.
- Account details: Username, password, and security questions (if applicable).
- Purchase data: Items purchased, payment confirmation, and transaction details.
- Communications: Messages and feedback sent via our Contact page or customer support.
Automatically via Cookies and Tracking Tools
We collect information about how you interact with our website, including:
- Device and browser details.
- IP address and location.
- Pages viewed and actions taken on our site.
- Analytics data via cookies and pixels.
You can disable cookies through your browser settings, but some features of our site may not function properly.
From Third Parties
We may receive additional information about you from:
- Payment processors to verify and complete transactions.
- Shipping providers for delivery updates.
- Advertising platforms for tailored promotions.
How We Use Your Information
We use your personal data for:
- Order Fulfillment: To process payments, deliver products, and manage returns or exchanges.
- Customer Support: To address questions and provide service updates.
- Marketing: To send promotional offers and customize advertising.
- Site Optimization: To improve the performance and usability of our website.
- Security: To detect and prevent fraud or unauthorized access.
Information Sharing
We do not sell your personal data. However, we may share your information with:
- Service Providers: Payment processors, shipping partners, and marketing platforms.
- Compliance Authorities: To comply with legal obligations or enforce our terms of service.
- Business Partners: For promotional activities with trusted collaborators.
International Data Transfers
Your data may be transferred and stored outside your country, including in the United States or New Zealand. We use legally approved mechanisms for cross-border data transfers to protect your information.
Your Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of your data.
- Correction: Update incorrect or incomplete data.
- Deletion: Request the removal of your data.
- Opt-Out: Decline promotional communications or targeted advertising.
- Data Portability: Request a transfer of your data to another service.
To exercise these rights, contact us at vlad@baepop.shop.
Data Retention
We retain your data only as long as necessary for legal, contractual, and operational purposes. Once no longer required, your data will be securely deleted.
Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect data from children. If you believe a child has provided us with personal information, contact us immediately at vlad@baepop.shop.
Security
We take reasonable measures to secure your personal information, but no online system is 100% secure. Protect your account credentials and notify us of any unauthorized access.
Contact Us
For any questions or concerns regarding this Privacy Policy or your data, please contact us at:
Ingenia
11 Pakenham St East
City Centre, Auckland 1010
New Zealand
Email: info@ingenia.shop
Thank you for trusting Ingenia with your safety needs.